Refund policy

1. Return Window

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You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

2. How to Start a Return

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To start a return, contact us at contact@gllakley.store with your order number and reason for return. We will provide instructions on how and where to send your package.

3. Damaged or Defective Items

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4. Refunds

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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

5. Exchanges

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Want a different model or capacity instead of a refund? Contact us at contact@gllakley.store within 30 days of delivery to request an exchange. Exchanges are free — we will send you a prepaid return label, and once we receive your original item we will ship your replacement at no extra cost.

6. Non-Returnable Items

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Items that have been used, damaged after delivery due to customer misuse, or returned without original packaging may not be eligible for a full refund.

7. Return Shipping Costs

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All returns are free, whether the item is defective or you simply changed your mind. We provide a prepaid return shipping label at no cost to you in every case.